Remote Access Service – RAS
MBO is focused on providing service and support to keep your MBO Equipment Running. We now offer the MBO Remote Access Service, a feature on the new M1 controls platform that allows direct internet connection to the machine. Once the RAS has been activated through a switch in the electrical cabinet, our service technicians will be able to establish a secure connection directly to the machine allowing our technicians to quickly troubleshoot and resolve errors with your operator’s help, leading directly to lower service costs and shorter unintended downtimes.
Benefits
- Rapid diagnostics and troubleshooting for speedy return to production
- Learning opportunity for customer staff members by following all the working steps in real time with a trained technician
- Comprehensive diagnostic capabilities via machine, job and folding imposition data
- If/when an MBO technician is deployed for onsite service, they can bring correct spare parts if needed, without delay