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CASE STUDY : MILLER

MILLER’S PROFESSIONAL IMAGING SHIFTS THE COURSE OF ITS INDUSTRY

In 1939, Bill Miller opened a small photography studio in downtown Pittsburg, Kansas. From shooting weddings and portraiture in his studio to serving as a cinematographer on the front lines of World War II, Bill recognized the potential for a full-service photo lab and began developing prints for other professional photographers above his studio in 1964.

Today, Kansas-based Miller’s Professional Imaging (Miller’s) is still a family-owned business with Bill’s son, Richard, now the CEO and President. Bill’s passion for photography grew into something larger than he could have imagined. Today, Miller’s is the largest professional lab organization in the United States, providing professional prints and press products for professional photographers in all 50 states and Canada.

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“In the beginning, Bill would drive around and meet with other photographers in neighboring towns and states. That’s how Miller’s started to grow as a lab. Bill’s son, Richard, is also an accomplished photographer and when Richard joined the business, company growth accelerated. He dove into the business with an extraordinary focus on streamlining our workflows, reducing waste, elevating our quality and raising the bar for in-house production times. It completely revolutionized not only our business, but the industry.”
PAUL ROTTER MARKETING COORDINATOR, MILLER’S PROFESSIONAL IMAGING

LOOKING AHEAD

The evolution of Miller’s reflects how innovation and customer commitment fuel sustained success and adaptability in a competitive market.
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WORKFLOW IMPROVEMENT
Able to handle higher order volumes without backlogs due to streamlined operations and upgraded equipment.
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TECHNOLOGY INVESTMENT
Added HP 12000 and BSR die cutter. Larger sheet size reduced labor needs and eliminated excess equipment.
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CUSTOMER SATISFACTION
Fast turnaround and highly personalized service drive brand loyalty and emotional connection.

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