Skip to content
Close
SEARCH
PARTS STORE
PARTS STORE
mbo-america-hero-bg-2
Servcie & Support
REMOTE ACCESS SERVICE – RAS
Instant technical support for your MBO equipment — anywhere, anytime. Connect with our experts in seconds through a secure, encrypted connection directly to your machine.
Request Information
RAS-Control-Panel-Image (1)
About RAS

Your Direct Line to Expert Support

MBO is focused on providing service and support to keep your MBO Equipment running. We now offer the MBO Remote Access Service, a feature on the new M1 controls platform that allows direct internet connection to the machine.

MBO has been providing help and support for the bookbinding industry for over 50 years. Our Remote Access Service enables us to provide immediate, effective support wherever your operations are located.

Once the RAS has been activated through a switch in the electrical cabinet, our service technicians will be able to establish a secure connection directly to the machine allowing our technicians to quickly troubleshoot and resolve errors with your operator's help, leading directly to lower service costs and shorter unintended downtimes.

 
RAS
HOW IT WORKS

Your Direct Line to Expert Support

From activation to back in production — fast, secure, and efficient.

Screenshot 2026-01-28 at 10.46.37 PM
Simple Activation
Activate RAS through a switch in your electrical cabinet to enable remote connectivity.
Screenshot 2026-01-28 at 10.49.39 PM
Secure Connection
Our technicians establish a secure, encrypted connection directly to your machine.
Screenshot 2026-01-28 at 10.49.42 PM
Instant Resolution
Quick error resolution with your operator's assistance — diagnose and fix in real time.
Screenshot 2026-01-28 at 10.49.45 PM
Back to Production
Resume operations with minimal downtime and get back to full productivity.
What RAS Can Do

Comprehensive Remote Capabilities

Full diagnostic and support features through secure remote access.
Diagnostic Options
Test signals from inputs and outputs
Function of the rotary encoder
Function of all sensors
Length measurements on sensors
Complete system diagnostics
Function Testing
Rapidset function testing
Roller adjustment verification
Drive detection and status
Drive error status reset
Performance optimization
Data Export
System temperatures and counters
Production statistics data
Software version information
Machine performance metrics
Historical data analysis
Active Support
Software updates from M1 control
PLC program value adjustment
Machine optimization settings
Real-time troubleshooting
Performance enhancement

An overview of your benefits:

  • Worldwide service without restrictions, no call-out charges
  • Rapid diagnostics and troubleshooting for speedy production restart
  • Learning opportunity for staff members by following all the working steps in real time
  • Comprehensive diagnostic capabilities via machine, job and folding imposition data
  • When an engineer is deployed, our employee can bring the correct spare part along straight away
Ready to Enable
Remote Support?
Lower your service costs and reduce downtime with MBO Remote Access Service. Connect with our team today.
Download RAS Brochure
Contact Service Team